It also empowers the workforce to meet its objectives with the provision of requisite training, logistics support, information, financial resources and leadership.

FOR ALL OUR CLIENTS

1. The FRCN shall treat all our clients fairly and professionally.
2. Our staff shall be polite, approachable and helpful.
3. Our staff shall identify themselves to our customers/listeners by name.
4. Our news and programmes contents will be accurate and up to date
5. Our information will be reliable.
6. There are SERVICOM officers at the Headquarters, National and FM stations of the Corporation whose office locations and telephone numbers are duly displayed at strategic points for receiving and attending to feedback/complaints
7. We shall provide prompt and accurate response to complaints, letters and enquiries.
8. We will undertake to answer correspondence within seven {7} working days and where it is not possible with the stipulated time-frame, we shall inform you on the progress made on the complaint\feedback.
9. Where it becomes appropriate for another organization to render such service, we will provide you with that organization’s contact details.

You may wish to write, fax or e-mail us, we will reply to this correspondence through your e-mail, telephone number and\or postal address as supplied by you.

DETAILS OF GRIEVANCE/REDRESS MECHANISM

The FRCN welcomes feedback {suggestions, complaints and/or commendations} on our performance against these service standards outlined in our charter.

SUGGESTION BOX

Suggestion/complaint boxes have been provided in all our stations to facilitate the lodging of complaints, suggestions, questions and commendations. We will ensure utmost confidentiality in our response to feedback.

Our customers/listeners can write, call or e-mail us with their feedback to
Bridget Z. Braimah
Phone-- 08032261653
E-mail- servicom@radionigeria.net

HOTLINES

MOKIKAN, D.S.---- 08055434968/ 07025652598 HEAD SERVICOM UNIT/NODAL OFFICER

Uzoma Basil   ---- 8036517070 CHARTER DESK OFFICER

AKANDE, Enitan ---08055477773 SERVICE IMPROVEMENT DESK OFFICER

BRAIMAH, Bridget ---- 08032261653 CUSTOMER RELATIONS DESK OFFICER
      

FRCN SERVICE CHARTER

OUR MISSION:
To be an impartial, credible and creative medium in the forefront of Nigeria National development, unity and progress.

OUR VISION:
To create and maintain broadcast outfits that will serve as models in Nigeria and Africa in terms of standards, professionalism and character.

The Charter outlines the following

Our mission and vision statements
Services provided
Obligations\ legal status
Purpose of the Charter\ to whom the Charter is intended
Functions & Duties
Our operational policy /Our service standard
Details of grievance\ redress mechanism
Stakeholders’ forum
Charter review & performance standard

LEGAL STATUS

The Corporation was established by the FRCN Decree 8 of 1979 with sole rights to shortwave or powerful medium wave broadcasting for effective and simultaneous reception in the country. The provision is intended to restrict state broadcasting within state boundaries. In 1988, the Decree was amended to enable the Corporation generate revenue through commercial broadcasting.

SERVICES PROVIDED

Programmes
News
Music
Drama
Commercials
Live Audio Streaming
Publications

OBLIGATIONS

The overriding consideration of our service delivery is customer satisfaction through
   a. a well conceived strategy for service
   b. customer oriented frontline people
   c. customer friendly systems.

TO WHOM THE CHARTER IS INTENDED

This Charter is targeted to our listeners\clients, these are
The general public
The Government
The Stakeholders
Advertising Agencies
Corporate Organizations
Schools, Colleges & Tertiary Institutions
The Media  e.t.c.  

For details on FRCN service charter, contact the Charter Desk Officer or mail to servicom@radionigeria.net

Website....www.servenigeria.com